Delivery Policy For Furniture

Moteki Living will ship products to any address in Canada and the continental United States. Shipment to a P.O. Box, however, will be refused. Delivery takes 4-5 days .

DELIVERY CHARGES

Delivery charges are added to the cost of the product if the total order (before taxes) is less than $1,000. We charge a flat $29 delivery fee for orders below $1,000 (before taxes), whatever the delivery address in Canada, except for Yukon, Northwest Territories and Nunavut, where you will need to contact us for a quote, and a flat $49 delivery fee for clients in continental United States.

All shipping costs are inclusive of insurance.

Products are shipped from our warehouse located in Montreal, Quebec, Canada. Foreign orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. You must check with your local authorities to find out what charges are applicable. Moteki Living does not charge or collect duties/taxes for goods shipped to international destinations (outside of Canada). These taxes are paid by the customer upon arrival of the items to their destination country.

RETURNS ON ACCESSORIES THROWS & CUSHIONS 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sabrina@sabrinabitton.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sabrina@sabrinabitton.com and send your item to: Sabrina Bitton Interior Designer inc., 111 St Clair Avenue West, 1207, Toronto ON m4v1n5, Canada. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: Sabrina Bitton Interior Designer inc., 111 St Clair Avenue West, 1207, Toronto ON m4v1n5, Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FURNITURE RETURN POLICIES

Returns on Accessories Included

At MOTEKI LIVING quality is our priority, and as part of our customer service commitment we offer an unconditional return policy.

All our products can be returned during the 7-day period that follows the delivery. You may return your products for any reason. Please keep in mind the following terms:

7-DAY MONEY BACK GUARANTEE

Our aim is that you are satisfied with everything you purchase from our online store. In the circumstance where you are not satisfied with the quality or condition of our products, you may return the item(s) within seven (7) days for a full refund of the purchase price less shipping cost from and to Moteki living – no questions asked. Any free shipping applied to your original order may be deducted from your refund. For example, if we offered free shipping on your order, we will refund you for the purchase price of the returned items, but we will deduct our actual shipping costs. The 7-day money back guarantee period will begin from the date that the customer receives its product. If there is no receipt of delivery, the date shall be assumed to be three business days from the date of dispatch. Item must not be damaged and in original condition and must be returned in original packaging, in an unmarked and unused condition, unassembled and complete with any accessories.

If returned products are not in their full original condition and packaging, including all original wrappings, a restocking fee of 10% will be charged and taken off the total refund.

Please note that all shipping charges are non-refundable. Therefore, the following fees and charges will not be reimbursed:



- Delivery charges from MOTEKI LIVING

- Delivery charges to return the product to MOTEKI LIVING

The customer must comply with directions from MOTEKI LIVING staff to facilitate a return.

Upon receipt of the products, your merchandise will be inspected and the refund will be issued within thirty (30) business days.

Refunds are typically issued through the same transaction method you used in the original purchase. Should you wish to be refunded through a different method, please call our customer service center at 416-8258497

All returns require an RMA number (Return Merchandise Authorization) issued by MOTEKI LIVING The warehouse will refuse any returns without this authorization.

To return a purchase, please simply follow these instructions below :

1. Send us an email to sabrina@sabrinabitton.comor call us within the 7-day period after delivery to request a Return Authorization Form.
2. Prior to returning the item, this form must be filled out and emailed back to sabrina@sabrinabitton.com or faxed for approval. Add a picture of the packaged product you want to return.
3. Please attach the Return Form to each box being returned. Original receipt is needed for any returns. The address will be provided upon advice of the refund/return request.

SALE items are considered a FINAL sale and can not be returned for refund.

We are sorry but commercial purchases are not covered by the right to return.

Other than in accordance with MOTEKI LIVING 7-Day Money Back Guarantee,MOTEKI LIVING does not provide refunds.

MOTEKI LIVING reserves the rights to make changes to these terms and conditions without prior notice.

DAMAGED OR FAULTY RETURNS

We take great care to make sure your items are shipped safely. Each order is insured in the unlikely event that damage occurs during the shipping process. While cases are rare, damages do happen once in a while.

All items must be opened and checked by the customer at time of delivery before the delivery person leaves, otherwise we cannot be liable for damage incurred during transit.

If a customer is to receive a damaged or faulty product, they must notify GFURN upon receipt of the goods and follow the correct returns policy as stipulated above. If there is any damage or if any product is defective, you must tell the driver you reject the delivery due to damage during shipping and note it on the receipt with ‘Damaged Upon Arrival’. In order to process your claim, please send us up to three (3) pictures including one of the box that the item shipped in, to sabrina@sabrinabitton.com All damage not noted with the driver present can not be claimed. Make sure to keep all of the original packing material. After delivery is refused, our customer service staff will file a claim and work with you in a timely manner to arrange a replacement or refund at no extra cost to you. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.

MOTEKI LIVING must issue a return authorization prior to customers returning goods. Unauthorized returns will not be accepted.

Any damaged or faulty claims after seven (7) days of delivery will not be accepted as a refund and will be treated as a warranty claim. In this case, it will be the responsibility of the customer to pay for all return costs. Returned items must be in their original packaging and condition, with all accessories and not be used or altered in any way. They must be unmarked and unassembled in any way.

Moteki Furniture Materials

Buying furniture online is a matter of trust, and we do our best to give you as much as information and as many images as we can on our website.  

We guarantee your chosen design is produced only with the highest quality materials. We offer a wide variety of materials and colors to choose from when creating your custom-made product to suit all personal tastes. We combine superior leather and cashmere with a large variety of solid quality materials for the structure. 

LEATHER

Aniline leather is made from premium quality raw hides that have been immersed in vats of aniline dye, which penetrates the hide so that the color permeates all the way through. It receives no further treatment after dyeing, so it remains very soft and has a highly natural look, in addition to being extremely comfortable. This natural look will improve with age and will create, over time, a wonderful patina. Aniline leather is impregnated with transparent, environmentally friendly dyes and no pigment is used to coat the surface, so it breathes naturally. This delivers the delicate, natural look of the leather, which makes it the most luxurious and expensive leather. Our aniline leather is hand-picked and imported from Italian tanneries.

Semi-aniline leather is top-grain leather that has been surface treated – after the initial dyeing process, a clear, protective coating which contains a small amount of pigment is applied to its surface to help the leather resist stains and fading. The coating also adds more durability to the leather and ensures consistent color. It combines the natural look of aniline leather with excellent durability and easy maintenance, therefore a good choice for families.

Vintage leather dyed in different tones and colors offers a unique timeless look and brings an unmatched style.

Cow skins are the natural unbleached skin and hair of a cow. The cow skin will retain its natural appearance for a long time. Cow skin offers maximum value for texture, durability and comfort. Natural marks and color makes each product completely unique.

CASHMERE | WOOL

Cashmere is a valuable natural fiber and a high quality material. The luxurious fabric provides elegant and soft finish to the furniture as well as a very smooth surface. The texture is fine and strong and has a light, delicate feel. Our cashmere is available in many colors. You can choose between two types : Premium cashmere 100% Wool or Standard cashmere 80% Wool.

FIBERGLASS

Fiberglass, otherwise known as glass-reinforced plastic, is a plastic material strengthened by fine fibers of glass. One of the main advantages of fiberglass is its great durability. Even in a tough environment fiberglass is resistant to stains and can withstand difficult weather conditions. It provides a vivid color and is less prone to scratches.

PLASTIC

As an alternative to fiberglass, we can supply plastic versions of many of our chairs. Plastic is a lighter material than fiberglass and is suitable for various environments. 

MARBLE

Marble is a high-quality type of stone that has gained immense popularity due to its structure and fine grain. The unique texture of marble makes it one of the most luxurious natural materials. Its surface has unique whirling patterns and variations of shading.

GLASS

The glass we use for our products is of a highest standard in terms of strength and durability. We use tempered glass, which is four to five times stronger than standard glass and does not break into sharp shards when it falls. We offer toughened glass in different thicknesses (from 9mm to 21mm) to suit our customer’s taste.

STAINLESS STEEL

For our products we use the most common and widely used 304-grade stainless steel. It is tough and resistant to corrosion and oxidation

Care & Maintenance of our Moteki Living Furniture Collection

Tips and tricks for keeping your Moteki Living  furniture looking fabulous .Be sure to always follow the cleaning product instructions carefully.

LEATHER

Leather is one of the most luxurious materials in furniture design; it is sumptuous, durable and very attractive. Leather furniture does require regular care to preserve its softness, good looks and flexibility. Clean your furniture with a quality leather cleaner and conditioner to keep the leather soft and remove any accumulated dirt and oil from the grain.

Aniline Leather

Keep out of direct sunlight to avoid fading and discoloration. Aniline leather is highly absorbent. Wipe off spillages with a dry cloth immediately and avoid rubbing them into the leather. Clean with leather cleaner. Avoid cleaning with water.

Semi-aniline Leather

Keep out of direct sunlight to avoid fading and discoloration. Wipe spills off immediately. Clean with leather cleaner or lukewarm water and mild soap. Wipe off soap residue with fresh water. Do not use oils, solvents, saddle soap, etc. on your leather.

Thick Middle Leather

Clean with leather cleaner. To condition your leather, wipe the leather with a damp cloth to remove the surface dust, dry completely and then apply leather conditioner.

CASHMERE | WOOL

Wool and cashmere are two of the most highly sought after and comfortable upholstery fabrics used in the furniture manufacturing business. Known for their luxurious, hard wearing and waterproof qualities as well as their visual appeal, these fabrics are regularly featured on high quality pieces and come in an enormous array of colors.



There are specific rules to follow when cleaning your wool or cashmere furniture. While loose dirt is easily vacuumed out of the upholstery, ground in or wet stains need special attention.

• For large spills, big, unsightly stains and general overall cleaning, it is best to take your furniture items to a specialist, who will be able to dry clean them without risking damage.

• To ensure that the colors on your pieces do not fade, keep them out of bright sunlight wherever possible. Because wool is a natural substance, it is more likely to lose vibrancy over time than a synthetic.

• Keep a suitable spot cleaner on hand so that you can tackle minor stains before they have had time to set. If there is no spot cleaner available, substitute with a damp white cloth or a small amount of very mild dish detergent solution, which will cut through greasy foods and makeup. Always blot the fabric dry promptly after spot cleaning. 

To keep your wool and cashmere furniture in top condition, always avoid:

• The use of colored cloths to spot clean, which can transfer dye to the natural material.

• The use of bleach, ammonia or any other harsh cleaners, which will permanently damage the wool or cashmere.

• Placing the wool or cashmere anywhere near a rust-prone surface. Because wool is porous, it will absorb the rust stain, which is then not usually removable.

WOOD | VENEER

Wood and veneer furniture pieces may look and feel slightly different from one another, but their care instructions are similar.

Avoid exposing wooden furniture to excessive heat or sunlight and always protect from warm objects, strong cleaning agents and water. Spills should be wiped up immediately to prevent any damaging effect to the surface. Use wooden furniture indoors only unless it is specifically intended for an outdoor use.


Lacquer finish: Dust with a soft, dry cloth. If there is dirt, wipe down with a damp cloth a dry afterwards. To polish use an everyday spray polish.


Painted finish: Dust with a damp cloth. Clean with a solution of mild, non-abrasive detergent and warm water. Rinse with clean water and dry the surface with a soft cloth. Painted surfaces usually do not require waxes and polishes. Never use oil or any polish containing oil.

FIBERGLASS

Apply soap and water and wipe off with a damp cloth. Dry the surface with a clean cloth to collect any remaining moisture. To restore shine apply polishing car wax to the surface.

GLASS

Clean with water and mild detergent or a window cleaner. For best results use damp microfiber cloth and dry with soft cloth.

STAINLESS STEEL

Clean with damp microfiber cloth and an all-purpose spray on cleaner. Avoid highly acidic, alkaline or abrasive cleaners as they may damage the protective coating.

MARBLE

Liquids may leave stains on the marble surface so it is advisable to quickly wipe off spills. For regular cleaning use only mild detergents or marble cleaner with PH of 7, which is neutral.

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